Woodford Woodworking Co.

Terms of Sale

Last updated November 13, 2026

Overview

These terms apply to custom commissions and to finished pieces purchased from Woodford Woodworking Co. They are here so you know what to expect before we start, and we are always glad to talk through any of them in person.

Commissions and Quotes

Every commission begins with a conversation about how the piece will be used, the space it is meant for and the wood you have in mind. From there we prepare a design and a written quote. Quotes are valid for 7 days, since lumber prices and availability change quickly.

Deposits and Payment

A deposit of 50% of the quoted price reserves your place in the build schedule and allows us to purchase materials. The remaining balance is due before the piece leaves the shop. We accept credit and debit cards, cash, checks, wire and ACH transfers, Venmo, PayPal and Zelle, and electronic payments are processed through secure third-party providers.

Lead Times

Because every piece is different, lead times vary widely depending on the design, the size of the piece, the wood it calls for and the current build schedule. Some pieces come together in a matter of weeks, while others take longer, especially when the right lumber has to be found first. We will give you an estimated timeline with your quote, covering everything from sourcing the wood to the final coat of finish, and keep you updated as the build moves along.

Design Approval and Changes

Before any wood is cut, you will approve the final design, dimensions, species and finish. Changes requested after approval may affect the price and the delivery date, and we will confirm any adjustment with you before moving forward.

Working With Natural Wood

Every board is different, and no two pieces will ever match exactly. Variations in grain, color and figure, along with natural features such as knots, checks and inclusions, are part of the character of solid hardwood rather than defects. Wood also responds to its environment and may expand or contract slightly with the seasons, and its color will continue to mature over time.

Cancellations

If you need to cancel a commission, please let us know as soon as possible. Deposits are non-refundable once materials have been purchased or work has begun. Any work completed beyond the deposit at the time of cancellation will be billed at cost.

Finished Pieces From the Shop

Pieces listed in our shop are one of a kind and sold as described and photographed. We are happy to share additional photos or answer questions before you buy. Because each piece is one of a kind, all sales are final, and we are unable to accept returns or exchanges. If a piece arrives damaged in shipping, the delivery terms below apply.

Delivery and Freight

Every piece ships by freight on a pallet built specifically for it, or is delivered by us when distance allows. Freight is quoted separately based on size, weight and destination and is not included in the price of the piece. Please inspect your piece when it arrives and let us know of any shipping damage within 24 hours, with photos, so we can make it right with the carrier.

Care and Warranty

We stand behind the way our furniture is built. If a joint fails or the construction gives way under normal use, we will repair it. Because every piece and every situation is different, warranty claims are handled on a case-by-case basis, so please reach out with photos and a description and we will work out the right fix with you.

Our warranty covers how a piece was made, not what happens to it afterward. Accidents and misuse are not covered, including damage from dropped or heavy objects, standing or climbing on furniture, spilled chemicals such as nail polish remover or other solvents, and damage from heat, moisture or direct sunlight. Every piece comes with care instructions, and following them will keep it looking its best for generations. See our Care Instructions for details.

Photography

We may photograph the pieces we build for our portfolio and social media. As described in our Privacy Policy, we never share your name or address without your permission.

Questions

Woodford Woodworking Co.
Christiansburg, Virginia
studio@woodfordwwc.com